FAQs

Here is a list of some of the most often asked questions.

Can we take video or photos of a service while you’re working as well?

Certainly, we would just ask that you, your friends and family, would be mindful of where we are positioned, as we are not able to move around as quickly, (especially with a video camera and tripod) during military honors or the presentation of the flag.

Are you the official Arlington National Cemetery photographer or videographer?

No. Arlington National Cemetery does not have an official photographer or videographer for coving services for families. However, Arlington does have a staff photographer and videographer who takes pictures of visiting dignitaries, cemetery activities and some high profile service for archival reasons. Any company claiming to be the official videographer or photographer should be treated with skepticism.

How long does it take to get the finished product?

We try to produced everything for you within 3 weeks of the invoice being paid. Additional request like photo books or photos of a headstone can take up to 45-100 additional days due to production and scheduling at Arlington.

In the event of inclement weather, will you still be able to cover our service?

Yes. Our close proximity to the cemetery and our use of 4-wheel drive vehicles afford us access in any weather conditions, be it snow, sleet or rain. We can operate in any conditions the military can. If the cemetery is open, we’ll be there.

In the last year, we covered services with a low temperature of 16 F on January 31, and 101 F on September 9th.

How soon should we book before our service?

As soon as you feel comfortable doing so.  We cover on average three to four services a day at Arlington, while we will make every effort to accommodate last minute bookings, we do operate on a first-come first-serve basis.

Can you stream our service live to family and friends who can’t be there?

Yes. We are able to live stream services. Using multiple transmission paths across AT&T and Verizon’s data networks, we are able to deliver high quality HD video in real time to anyplace in the world. Shortly after booking, you will receive an unlisted link to share. Only those you share the link with will be able to view the service. There will be a continuing countdown as the service date gets closer. On the day of the service, you will start to see color bars about 30 minutes before the service start time. About 5 minutes before the service you will start to see live video from the cemetery. As we are feeding video from one camera, the final version we produce and deliver later will have additional angles and better audio. We charge an additional $95.00 for this service.

How long is the video / service?

That depends, each service is unique. On average they break down to:
Dependent Service*: 5 – 15 minutes
Standard Honors**: 15 – 25 minutes
Full Honors***: 20 – 45 minutes
Chapel Service: 30 – 75 minutes
Plus our added content: 9 minutes.

Can I see the photos from my service on-line?

Yes. This is an option you can add. This is an excellent option for sharing with family and friends near and far.

Are there any other charges? OR Do you charge sales taxes?

We are required to collect a Virginia state sales tax. (6% as of 2020 . )

Do you require a deposit, payment up front or payment on the day of the service?

No deposit is required. Nor is payment on the day of the service. After we finish producing the photos or video for your service we will email or mail you an invoice. We accept checks and all major credit cards.

How do you get usable audio with all the planes and helicopters flying over Arlington National Cemetery?

Arlington Cemetery is under the flight path for Ronald Reagan Washington National Airport. One of the busiest military helipads at the Pentagon is adjacent to the cemetery as well. Our use of sophisticated broadcast quality wireless microphones and digital recorders provide the best audio possible but can not eliminate the sound problem entirely

What forms of payment do you accept?

We accept all major credit cards (including American Express) and checks.

How experienced is your staff?

Each member of our professional team has over twenty years experience ranging from international TV news coverage to large corporate and government productions. Also, each member has over a decade of Arlington National Cemetery experience.

Do you take videos of services?

Yes. We provide you with a non-copy-protected DVD or Blu-ray discs that are professionally produced, menu driven, has a short musical montage opening and a video of the Changing Of The Guard at The Tombs Of The Unknown.

If I hire Arlington Media to take photos of a service, do I have to order a book?

No. Our basic photo service provides you with a non-copy-protected DVD-Rom disc or USB thumb-drive with ALL the full resolution photos included that you can use to make prints or photos books yourself. We also have packages that include different book options.

Can I just get a photos of a service and not video?

Yes. You can reserve either photography or video of a service or both.

Do you charge for shipping?

No. Shipping to the first address is free. Additional addresses are billed at face value.

Have you taken video or photos at Arlington National Cemetery before?

Yes, thousands of times. Arlington Media’s sole purpose is to cover services at Arlington for families. It’s in our core DNA. We don’t do weddings, corporate work, or anything else on the side. Our amazing creative professionals use state-of-the-art, purpose-built gear allowing them to give extraordinary attention to details and incredible precision on every service, every time. Each piece of camera equipment, the computers and software we use, the way our production pipeline is designed, is all geared towards covering your service with the greatest level of care and respect.

Can I just get a video of a service and not photography?

Yes. You can reserve either video or photography of a service or both.

Do you provide HD, High-Definition or Blu-ray video of services?

Yes. We use multiple ultra high definition 4K broadcast quality long-range Sony cameras (not GoPros). Our acquisition and editing practices meet or exceed the production requirements of broadcast companies like National Geographic, BBC HD and Discovery HD. We don’t use consumer or prosumer cameras because they do not meet these broadcast standards.

Can I get an image for our local newspaper or for a press release?

Yes. We can provide you an image the same day via email.

*Dependent Services

When a spouse or other dependent of a current or former member of the Armed Forces is buried at Arlington, the military service in which the primary party served will provide a casket team and a chaplain. No other military funeral honors will be rendered unless the spouse also served in the military.

**Standard Honors Services

Enlisted service members, WO-1 through CW-3, and O-1 through O-3,  interred/inurned at Arlington National Cemetery will receive honors provided by the decedent’s branch of service. These honors include:

  • A casket team (body bearers / pall bearers)
  • A firing party
  • A bugler
***Full Honors Services

In addition to the standard military funeral honors, some Commissioned and Warrant officers and senior non-Commissioned Officer with a pay grade of E-9, CW-4 and CW-5, and O-4 and above:

  • ARMY: Sergeant Major (SGM), Command Sergeant Major (CSM), Sergeant Major of the Army (SMA),
  • NAVY & COAST GUARD: Master Chief Petty Officer (MCPO), Fleet/Command Master Chief Petty Officer, Master Chief Petty Officer of the Navy (MCPON), or Coast Guard (MCPOCG),
  • MARINES: Master Gunnery Sergeant (MGySgt), Sergeant Major (SgtMaj), Sergeant Major of the Marine Corps (SgtMajMC),
  • AIR FORCE: Chief Master Sergeant (CMSgt), First Sergeant, Command Chief Master Sergeant, Chief Master Sergeant of the Air Force (CMSAF),

are eligible for full military funeral honors at Arlington National Cemetery including:

  • An escort platoon (size varies according to the rank of the deceased)
  • A military band

Additionally, those eligible for full military funeral honors at Arlington National Cemetery may use the caisson, if available. Officers in the rank of colonel and above in the Army and the Marine Corps may be provided a caparisoned (riderless) horse, if available. General/flag officers may receive a cannon salute (17 guns for a four-star general, 15 for a three-star, 13 for a two-star, 11 for a one-star), if available.

Arlington National Cemetery’s Official Website is: www.arlingtoncemetery.mil.